Catherine’s extensive 30-year work career has taken her around the globe as she conducted onsite training of staff in luxury hotels in Singapore, India, Malaysia, Japan, New Zealand, Tahiti, Hawaii, Mauritius, Dubai, Hong Kong and China.
Her career started with luxury hotel group The Leading Hotels of the World in the call centre. From there she moved into Sales & Marketing with The Nikko Hotel, Darling Harbour and the luxury boutique hotel group Amanresorts.
Catherine then returned to The Leading Hotels of the World in the role of Training Manager, Asia-Pacific where she implemented incentive reward programs and wrote the training manuals and conducted staff training with the call-centre staff in Sydney, Singapore and Japan.
Her career then progressed at The Leading Hotels of the World when she was then appointed as Regional Account Manager, Asia-Pacific, providing ongoing day to day support to over 80 member hotels in the region. This included customer relationship management, revenue management best practices and assisting the hotels during their opening phase to gain more business via the GDS distribution network. This role then developed into a new position as Regional Account Manager, Distribution and Support Services, Asia-Pacific.
Catherine graduated with her MBA in December 2015 and has gone on to do further study and completed a Research Paper with the University of Wollongong in 2016 on “The importance of coaching teachers in cross-cultural awareness”.
In her role as Head of Programs, Diploma Programs, Catherine manages the specialisation of all the Diploma students, including the Diploma Pathway students and their progression to participating Universities once they have completed their Diploma with ICMS and overseeing the Diploma students Industry training progress.
Catherine has brought her extensive corporate experience and implemented this into her academic role. She was invited to participate in the University of Wollongong’s Foundation ‘Best Practices’ day in 2016 and this has led to a joint relationship with the University where both institutions will benchmark their courses to maintain a high standard of quality in our teaching.
For both the Diploma and Foundation programs, Catherine also oversees and manages the timetabling of classes, allocation of teachers including the recruitment of new staff, supporting their professional development and general academic management.