This subject is available under ICMS undergraduate degrees, please click the button below to find an undergraduate course for you.
MGT202
The overall aim of the subject is to provide you with the basic information and skills relevant to understanding and evaluating quality service management. In particular, it focuses on service encounters and moments of truth in satisfying customers’ needs. It also explores the base concepts of positive Service Culture.
No | Type | Weighting | Learning Outcomes |
1 | Individual Assignment | 30.00% | 1,2 |
2 | Individual Assignment | 20.00% | 1,3,4,5 |
3 | Final Exam | 50.00% | 1,2,3,4,5,6 |