The accommodation industry is a significant sector of the global economy. It requires the combination of tangible products as well as the intangibility of service and experience. The need to remain competitive within a growing market requires planning with an emphasis on people, finance, operations and marketing.
This subject uses a learning simulation the Hotel Operations, Tactics and Strategy (HOTS) simulation, which is concerned with developing skills for managing people, operations and business in hotels and hospitality companies. It focuses on the business operations and management issues to be found in successful lodging enterprises.
The subject incorporates the application of key aspects of marketing, service management, financial management, revenue management and business development within a hospitality context. It develops effective problem solving and critical thinking skills necessary to meet the service industry’s ever-changing needs.
a) Analyse business opportunities and threats.
b) Manage finance within the confines of an operating budget.
c) Assess outcomes of team problem solving and decision making.
d) Prepare regular progression reports utilising administration, time management and conflict resolution skills.
e) Evaluate business operations and financial performance through discussion and comparison of results.
(G)* = Group Assessment