Quality Management & Customer Service
Testimonials
Aleksandra Shcherbakova
Master of Management
“I have met some truly impressive talents and kind personalities among our lecturers."
Angelica Balajadia
Master of Management
“I have found my people here, I have networked here. I am open to doors opening and so many doors are opening already."
Wiranpatchara (Sandy) Wongchanapai
Master of International Business
"Whilst studying at ICMS, I was able to have a strong work/study life balance".
Cameron Colvin
Bachelor of Business (Marketing)
"My work experience boosted my confidence and allowed me to apply theoretical knowledge in practical settings."
Taylor McLeod
Bachelor of Business (Sports Management)
“The small, intimate environment in my lectures makes me feel like I am being heard and that I am getting the most out of my studies."
Julie Williams
Bachelor of Business (Fashion and Global Brand Management)
"I chose ICMS because they have provided me with the opportunity to kickstart my career through their many industry partners".
Keegan Du Preez
Bachelor of Business Management (Accounting)
"ICMS is realistic. They understand the realistic expectations of various markets. It’s not just textbook knowledge, especially compared to every other competitor".
Michaela Mayes
Bachelor of Business (Marketing)
"ICMS' Work Integrated Learning gave me the ability to gain real life experience before I even graduated".
Alana Williams
Bachelor of Business (Accounting)
“I worked full time whilst studying, with ICMS allowing for such a great work to study ratio and balance, where I was flexibly allowed to do both.”
Juliette Wilson
Bachelor of Business (Marketing)
"I think the biggest thing is that you get a personalised experience, and you’ll be treated like a person, not a number".
Calum McKnight
Bachelor of Business (Marketing)
“Very quickly, ICMS gave me a circle of friends who are pretty driven – but who also like to have fun – and when I see where they are now it’s pretty exciting and it drives me further.”
Ewan Metcalfe
Bachelor of Business (Sports Management)
"Through being at this college and the geographical location, it always reminded me to stay grounded, keep working hard to further improve my life and stay happy".
Subject Code:
MGT330
Subject Aim:
In general terms, the aim of the subject is to expose students to:
- The concept of quality in manufacturing and services and how it can be defined
- The importance of fluctuations in demand on how these influence the capacity of organisations to deliver quality
- The notion of supply chain and how its performance affects the quality delivered by organisations
- Basic mathematical and statistical concepts used to measure, monitor, control and improve quality in a wide variety of contexts
Learning Outcomes:
- Applying basic mathematical and statistical concepts to measure, monitor, control and improve quality in a wide variety of contexts
- Understand the concept of quality in the supply chain. Apply strategies used in addressing quality issues in all forms of service organisations
- Identify and describe problems or sources of poor quality and performance. Create a proposal for effective quality management through each phase of the process
- Understand Quality Control and Assurance and standard Quality Management Systems
- Apply the theories and tools learned in the course to recommend operational improvements for an organisation to better serve its customers
- Evaluate how organisations can harness existing internal and external resources to improve their quality delivery and help them design and assure quality
Student Assessment:
| No | Type | Weighting | Learning Outcomes |
| 1 | Individual Assignment | 25.00% | 1,2,3,5,6 |
| 2 | Group Assignment | 25.00% | 2,3,4,5,6 |
| 3 | Final Exam | 50.00% | 1,2,3,4,5,6 |