Industry training snapshot

In June 2014, I was selected to work as a Sport and Recreation Attendant at One&Only Hayman Island, which is located south of the Great Barrier Reef. It was a paid position for four months. 
 
The job required me to work in various areas of the five-star resort such as:

• Coordinating beach activities such as sailing, kayaking, stand up paddle boarding and windsurfing.

• Operating the Recreation Centre, including cleaning and maintaining all equipment on a daily basis to a five-star level. As part of my role at the centre, I also played tennis with guests (including tips, which was amazing), organised football and table tennis tournaments and worked in the administration section providing guests with information and booking activities.

• Taking guests on guided hikes around the island, guided kayak and snorkel tours as well as nature walks exploring various species on the island. 

• Acting as a poolside butler.

The resort was closed for the first month I was there due to renovations and we were put through an intense month of training to develop our skills so we met One&Only standards. Different managers were from different service cultures, which I found hard because they were so thorough in their approach. We were put through various scenarios to improve our service skills and, to this day, I have the core values drilled into my head. 
 
We lived on the mainland for the first month and commuted every day, which were long days but amazing views to take in. When the resort opened, I lived on the island with a roommate. I had to pay for all food and accommodation, but it was money I never saw as it was taken out of my paycheck. It was roughly $150 per week for three courses a day and room share accommodation. This was a perfect opportunity for me to save as I would have eaten a lot more than $150 worth of food each week. Luckily I was pulling sail boats up the beach and running around all day and somehow lost 12 kilograms while I was there. My family joked that I looked like I went on a four-month health retreat, getting a nice tan, travelling to different Whitsunday Islands and earning some money on the side.
 
Our shift would usually go for nine hours with 30 minute breaks and we would have five days on, two days off. On my days off, I could explore the island or catch a boat over to Airlie Beach. 
 
I had the chance to participate in a famil, to familarise myself with activities/restaurants/services to share my insights with guests and help them plan their 
trip. My favourite activity was jet-skiing and going out to the outer reef, free 
of charge. 
 

The most rewarding parts of the experience

For me, it was meeting new friends from all across the globe. My roommate was from Greece so I have a best friend to visit next time I’m over there!
 
Networking with hotel guests helped set me up when I returned home, as I gained contacts from the AFL, NRL 
and FFA. 
 
I was networking with the high-end guests (who were paying $1,000 per night) and fortunately this allowed me to be selected as ‘employee of the month’. Receiving recognition for my efforts 
motivated me to work even harder.
 

Applying for my industry training placement

The application process was simple. My Industry Training Consultant Michelle Hill mentioned how sports students could complete industry training at One&Only Hayman Island and I applied for the role. On the day I was interviewed, I was very excited to learn more about the business and the opportunities. I was interviewed by Kara, the Head of Human Resources and I’m still in contact with her today. I felt quite comfortable and confident in the interview as I had done my research on the company and am passionate about sports. 
 
I felt obliged to apply for the job as I believed there was opportunity to move into a management position if I could get my foot in the door. In fact, two months into my placement, we were hiring an extra supervisor for the sports team because it was growing exponentially.
 
After my interview with Kara, I was then interviewed over the phone by the Assistant General Manager who hired me. I was later sent all relevant information via email and received phone calls from my supervisor to confirm details.  Since returning I have kept in contact with many employees and have been offered a job when I’d like to return.
 

Top 3 industry training tips

1. Talk to your industry training 
coordinator to discuss potential job opportunities. In my case, if Michelle Hill hadn’t referred me onto Human Resources at One&Only, I wouldn’t have had the chance to apply for this job.
 
2. Have your resume and business 
card organised because you never 
know when an opportunity may arise. If you do this, you can change your cover letter to suit job descriptions that arise and then pursue careers you’re passionate about.
 
3. Being yourself is most important. My calm demeanor and confidence is what helped when I felt nervous. 
 

What’s next?

Upon returning to ICMS, I was honoured to be awarded my second scholarship and was offered a job as the Sports Coordinator here. 
 
In my latest role I’m coordinating events. I was also taught how to work with budgets when ordering new sports equipment. Working under Kayley Stephenson, the Student Experience Office, who has a lot of experience in the industry, is great for me because I’m gaining valuable experience while I’m studying. 
 

About ICMS industry training

Industry training is an integral part of the ICMS experience. Preparation for your placement starts from trimester one when you meet the industry training team and prepare your resume.  
 
The trimester prior to your placement you enrol into subject IND200, where you are given valuable training and guidance in two workshops. You are then put forward for roles relevant to your study area.
 
There are fantastic opportunities for all ICMS students right now. Any type of work experience you do during your studies will help build up your resume and may lead to an industry placement.
 

 

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