Rooms Division Operations

This subject is available under ICMS undergraduate degrees, please click the button below to find an undergraduate course for you.

Subject Code:

HOS101A/HOS101B

Note: Both A and B code subject versions are displayed as they are approved equivalent in content, assessments and learning outcomes. As ICMS courses are reaccredited, the subject is updated to a B-code suffix. Students studying a Bachelor of Business, Bachelor of Business (Sports Management), Bachelor of Business (Entrepreneurship and Innovation), Bachelor of Business (Marketing), Bachelor of Business (International Tourism) and Bachelor of Hospitality Management will be enrolled in HOS101B in 2027. Students enrolled in all other courses at ICMS with this subject will complete HOS101A. This arrangement applies to the nested Diploma qualifications of these courses also.

Subject Rationale:

HOS101A

This subject investigates the most significant department in a hotel or resort, Rooms Division, through the study and practical application of front office operational procedures.

In this subject current property management software, STR (Smith Travel Report) data and simulations are used to introduce students to the complexities of managing this area of a hotel or resort. Students will gain key knowledge required to manage this department including the principles and procedures involved in the provision of quality guest lodging with emphasis on front office, housekeeping and security and an introduction to yield management.

The subject highlights the importance of clear and timely communication and collaboration both within the department and externally.

HOS101B

Rooms Division is one of the most important departments in a hotel or resort, directly influencing the guest experience and contributing to operational success. It encompasses front office, housekeeping and security functions, all of which are critical to the smooth running of daily operations. These departments are often the first and last point of contact for guests and play a central role in shaping perceptions of service quality, comfort and professionalism. Understanding how these functions interconnect is key to managing guest satisfaction and ensuring service consistency in a competitive hospitality environment.

Students will use current property management systems, STR (Smith Travel Report) data and simulations to gain practical insight into real-world hotel operations. Emphasis is placed on understanding daily procedures, interpreting performance reports and supporting yield and revenue strategies. The subject also highlights the importance of communication and collaboration across departments. Students will develop foundational knowledge and job-ready skills that are essential for those seeking supervisory roles or career pathways in hotel operations, guest services and accommodation management.

Learning Outcomes:

HOS101A

a) Describe the key functions of each component of Rooms Division in the accommodation sector.
b) Define the terminology, principles and procedures used in the delivery of a quality, safe and secure guest experience.
c) Report on the responsibilities and tasks performed by staff in Rooms Division.
d) Use property management system software in a front office context.

HOS101B

a) Describe the key functions and responsibilities of rooms division operations in the accommodation sector
b) Interpret industry terminology, principles, and procedures required to deliver a quality guest experience
c) Demonstrate proficiency in using property management system software within a front office context
d) Identify the critical skills and practices involved in housekeeping operations to maintain operational standards

Student Assessment:

* This assessment includes a hurdle requirement, which means that students must meet specific conditions to successfully complete the subject. If a student does not satisfy the hurdle requirement, they will receive a fail grade for the subject, regardless of their overall mark.