Rooms Division Operations

This subject is available under ICMS undergraduate degrees, please click the button below to find an undergraduate course for you.

Subject Code:

HOS101A/HOS101B

Note: Both A and B code subject versions are displayed as they are approved equivalent in content, assessments and learning outcomes. As ICMS courses are reaccredited, the subject is updated to a B-code suffix. Students studying a Bachelor of Business, Bachelor of Business (Sports Management), Bachelor of Business (Entrepreneurship and Innovation), Bachelor of Business (Marketing), Bachelor of Business (International Tourism), Bachelor of Hospitality Management, and Bachelor of Event Management will be enrolled in B-code subjects in 2027. Students enrolled in all other courses at ICMS will complete the equivalent A-code subject. This arrangement applies to the nested diploma qualifications of these courses also.

Subject Rationale:

HOS101A/HOS101B

Rooms Division is a critical function within hotels and resorts, directly influencing guest satisfaction, operational efficiency and business performance. Comprising front office, housekeeping and security operations, it plays a central role in delivering seamless service throughout the guest journey. As the primary point of guest contact, the Rooms Division shapes perceptions of quality, comfort, professionalism and value, making effective coordination across departments essential to service excellence.

This subject provides students with practical and industry-relevant knowledge through the use of contemporary property management systems, STR (Smith Travel Research) data, operational simulations and real-world scenarios. Students will develop an understanding of room operations, service standards, performance reporting, occupancy management and revenue optimisation strategies. They will also learn how to plan and deliver personalised guest experiences, including the coordination of VIP arrivals and stays. Through applied learning activities, students will build job-ready skills in communication, problem-solving and teamwork, preparing them for supervisory and management roles within hotel operations, guest services and accommodation management.

Learning Outcomes:

HOS101A/HOS101B

a) Describe the key functions and responsibilities of rooms division operations in the accommodation sector.
b) Interpret industry terminology, principles, and procedures required to deliver a quality guest experience.
c) Demonstrate proficiency in using property management system software within a front office context.
d) Identify the critical skills and practices involved in housekeeping operations to maintain operational standards.

Student Assessment:

* This assessment includes a hurdle requirement, which means that students must meet specific conditions to successfully complete the subject. If a student does not satisfy the hurdle requirement, they will receive a fail grade for the subject, regardless of their overall mark.