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This subject investigates the most significant department in a hotel or resort, Rooms Division, through the study and practical application of front office operational procedures.
In this subject current property management software, STR (Smith Travel Report) data and simulations are used to introduce students to the complexities of managing this area of a hotel or resort. Students will gain key knowledge required to manage this department including the principles and procedures involved in the provision of quality guest lodging with emphasis on front office, housekeeping and security and an introduction to yield management.
The subject highlights the importance of clear and timely communication and collaboration both within the department and externally.
a) Describe the key functions of each component of Rooms Division in the accommodation sector.
b) Define the terminology, principles and procedures used in the delivery of a quality, safe and secure guest experience.
c) Report on the responsibilities and tasks performed by staff in Rooms Division.
d) Use property management system software in a front office context.
e) Recognise the skills required in housekeeping operations.