Appeals and Complaints
Testimonials
Aleksandra Shcherbakova
Master of Management
“I have met some truly impressive talents and kind personalities among our lecturers."
Angelica Balajadia
Master of Management
“I have found my people here, I have networked here. I am open to doors opening and so many doors are opening already."
Wiranpatchara (Sandy) Wongchanapai
Master of International Business
"Whilst studying at ICMS, I was able to have a strong work/study life balance".
Cameron Colvin
Bachelor of Business (Marketing)
"My work experience boosted my confidence and allowed me to apply theoretical knowledge in practical settings."
Taylor McLeod
Bachelor of Business (Sports Management)
“The small, intimate environment in my lectures makes me feel like I am being heard and that I am getting the most out of my studies."
Julie Williams
Bachelor of Business (Fashion and Global Brand Management)
"I chose ICMS because they have provided me with the opportunity to kickstart my career through their many industry partners".
Keegan Du Preez
Bachelor of Business Management (Accounting)
"ICMS is realistic. They understand the realistic expectations of various markets. It’s not just textbook knowledge, especially compared to every other competitor".
Michaela Mayes
Bachelor of Business (Marketing)
"ICMS' Work Integrated Learning gave me the ability to gain real life experience before I even graduated".
Alana Williams
Bachelor of Business (Accounting)
“I worked full time whilst studying, with ICMS allowing for such a great work to study ratio and balance, where I was flexibly allowed to do both.”
Juliette Wilson
Bachelor of Business (Marketing)
"I think the biggest thing is that you get a personalised experience, and you’ll be treated like a person, not a number".
Calum McKnight
Bachelor of Business (Marketing)
“Very quickly, ICMS gave me a circle of friends who are pretty driven – but who also like to have fun – and when I see where they are now it’s pretty exciting and it drives me further.”
Ewan Metcalfe
Bachelor of Business (Sports Management)
"Through being at this college and the geographical location, it always reminded me to stay grounded, keep working hard to further improve my life and stay happy".
ICMS always strives to make your learning environment and experience enjoyable and successful. However, sometimes life in a new place can present challenges that are difficult to manage on your own. You might encounter a problem with your academic studies, your fellow students or a staff member, your accommodation, administration or even with one of our rules or processes.
If you do come across any difficulty, please contact the Student Experience team, the Student Services Centre or a staff member in the Student Success Centre. Try to sort things out early, before the problem gets bigger. In most cases, problems can be resolved through informal enquiries and discussions.
If an informal approach does not resolve the problem, you can get advice on how to lodge a formal complaint from staff in the Student Services Centre or the staff in the Student Success Centre.
Complaint resolution
Formal complaints must be lodged in accordance with the Complaints and Appeals Policy and Complaints and Appeals Procedures.
If you do raise an issue, please let us know as soon as possible and no later than 20 working days. However, this deadline can be extended by the Institution in extenuating circumstances.
Complaints must be lodged using the online form.
Your issue will be treated fairly. We will:
- Treat your matter confidentially.
- Endeavour to resolve the complaint as quickly as possible.
- Not discuss your problem with anyone who does not need to know about it.
- Not treat you any differently because you have lodged a complaint.
- Expect you to follow any directions or provide any necessary documentation to help you resolve the issue.
- Provide a written response in regard to actions taken and the outcome in a timely manner.