Venues and Operations Supervisor (Casual)

About us 

The International College of Management, Sydney (ICMS) is an award-winning higher education institution with campuses in Manly and the CBD of Sydney.

With sweeping ocean views and one of Sydney’s most iconic buildings the International College of Management, Sydney (ICMS) is an ideal events venue.

About the role

This role is for a Venue and Operations Supervisor who is responsible for the operation of all internal and external events across all ICMS Campuses. Overseeing a team of up to 20 staff, this is a hands-on role leading the day-to-day operations of all outlets and assisting with the events sales and marketing manager to drive revenue and create a service driven culture whilst building a strong and vibrant team.

ICMS Food & Beverage outlets which includes CourtYard Café (CYC) opened to students, staff, and general public; multiple function spaces (venues) across three ICMS campuses in Manly and Sydney CBD; and Marketplace for staff and on-campus residents. The role is primarily based in the Manly Campus, but some travelling to the City campus may be required.

This is a casual opportunity with requirements to assist with evening and weekend work depending on business demands.

Immediate start is Preferred.

About you

You are expected to have relevant supervisor experience in a busy food & Beverage environment, including café & banqueting operations. You should thrive on challenges with a passion for the hospitality industry. The successful candidate will have a hands-on approach which is vital for this role, you will need to roll up your sleeves and get involved with every aspect of the business.

Accountabilities

• Responsible for all day-to-day operations including the set-up and pack down of all internal and external events on all campuses.
• Oversee and operate catered functions.
• Responsible for making the function space visually appealing including all collateral (e.g. menu’s) offered for the event.
• Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the banquet and catering section.
• Responsible for consistently implementing the high service standards and operating procedures in the banquet and catering service that clients have become accustom to.
• Assist and support the Events Sales and Marketing Manager to provide excellent guest service.
• Ensure all outlets are operating efficiently, providing excellent customer service; inventory control; Staff management; Rostering; Timesheet management; Hygiene and food safety; WHS; monitoring and reporting all maintenance work across venue outlets, risks.
• Supervise events and team members throughout service.
• Resolve staff and customer concerns quickly and efficiently.
• Must maintain a current NSW Responsible Service of Alcohol, RSA permit.
• Must provide a Working with Children Check, WWCC.

How to apply

Should you be keen to apply for this role, please submit an application in the form of a cover letter and CV to [email protected].

Only shortlisted candidates will be contacted.