The Master of Management in Tourism and Hospitality is for postgraduate students looking to strengthen their career prospects in senior management and leadership roles in business. It is a modern business degree designed to develop your strategic thinking and conceptual, analytical and practical skills. You will combine core business and management studies with specialist tourism and hospitality electives. A comprehensive 600 hour Industry Research Project will hone your professional skills and demonstrate to future employers that you have the experience and tenacity to succeed in senior management.
We are management specialists closely connected with industry. Our Masters degrees have been developed in consultation with industry ensuring that they are highly relevant with an emphasis on applied learning. As an ICMS student, our industry connections are your industry connections. Throughout your degree you will have practical opportunities to strengthen your industry-specific skills.
Course CRICOS Code: 078929F
What will I study?
The Master of Management is structured to provide you with the perfect balance of theoretical coursework and practical experience. The Master of Management with a specialisation in Tourism and Hospitality consists of the following:
- 3 semesters (12 subjects) of in-depth coursework studies plus an Industry Research Project where you will work with an organisation in your industry for 600 hours and apply your knowledge to real business issues.
- Delivery through a combination of small lectures, tutorials, workshops and industry research to cater for a range of learning styles.
- The two-year course duration means international students are eligible for a two-year post-study work visa.
- A Bachelor degree (or equivalent) in any discipline or
- A Diploma or Associate Degree qualification and 4 years of relevant management experience or
- 5 years of relevant management experience
English language requirements:
If your first language is not English, you must demonstrate English language proficiency prior to enrolment.
IELTS: 6.5, no band less than 6.0 TOEFL iBT: 86
Typical Study Pattern
- Economics & Finance for Business (600)
- Accounting Fundamentals
- Managing People & Organisations (AMGT101)
- Principles of Marketing (600)
- Introduction to Human Resource Management
- Cross Cultural Management
- International Tourism (800)
- Tourism & Hospitality Marketing
- Hospitality Property & Facilities Management
- Hotel Management Simulation
- Foundations of Management Thought
- Leadership Skills (806)
- Managing Service Relationships
- Service Operations Management
- Work Integrated Industry Research Project (600 hours)
The aim of the subject is to introduce students to the modern financial system, to the core concepts and frameworks of economics that underpin that financial system, and to the place of a business in that framework with the resulting implications for financing and the value of money.
Economics and finance are cornerstone subjects in any finance, commerce or business related study. All businesses operate within an economic and financial framework. Understanding the business environment and the framework is vital to sound strategic business decision making. The teaching of economics and finance is designed to assist students relate the theory studied to real world commercial events. While students need to be equipped with the practical and personal skills necessary to work successfully in a highly competitive global environment, they must be motivated by a demonstration of the relevance of economic and financial principle to everyday life. A better understanding of finance and economics will assist the student in better understanding the intricacies of the financial system and government economic policies that influence business.
This subject examines organisations and their activities from a number of perspectives. It aims to show students how organisations work. The subject aims to provide an introduction to organisational management. This subject is a study of management theories, emphasising the management functions of planning, organising, leading, controlling, motivating and decision making.
The subject also provides an introduction to management from an organisational perspective for management students. Students will be faced with making a range of decisions related to real life business scenarios, which not only tests their theoretical knowledge of the subject but also enhances their ability to make informed and appropriate decisions based on that knowledge and the given circumstances of a variety of situations.
Another aim of this subject is to develop skills in the following areas:
• working in teams
• taking responsibility for ones own learning
• practical learning through written and oral communications
This subject introduces cutting-edge and contemporary marketing concepts and approaches designed for students to develop an advanced appreciation of the key strategic tools available to marketers. It aims are to provide critical thinking skills about effective marketing in complex and ever-changing environments. Students will be exposed to knowledge and practical skills to engage in marketing management and strategy of products and services transferable across industries. Applications of IT-derived marketing tools, digital marketing and social media strategies are explored and tested. Ethical considerations as well as evaluation, implementation and control of marketing strategies are covered.
This subject covers: 1) how marketing strategy can directly impact business performance; 2) matching strategic marketing decisions to changing market environments; 3) understanding market demand and consumer and business buying behaviour; 4) defining, positioning, pricing and distributing products and services; 4) marketing strategy implementation, measurement and improvement that demonstrates business ROI.
The course aims to provide students with fundamental knowledge of Human Resource Management in general and of the HR environment faced by employees and employers in Australia in particular. Several ways in which Human Resource Management can help organisations to meet their key stakeholders' expectations and work systems challenges are introduced. The course covers the full range of HRM practices, exposes the interdependence between HRM strategy and HRM practices, discusses contemporary issues relevant to the HRM field, including ethical issues, international HRM, strategic HRM, managing employee turnover and retention. Ways to evaluate and improve the HR function are also discussed.
The aim of the course is to develop your understanding of the cross-cultural diversity, to acquire cross-cultural competence, to develop problem-solving skills and ability to successfully manage conflict based on cross-cultural misunderstanding. To learn how to work effectively with a diverse range of people in an environment which presents new challenges.
Understanding cultural differences and effectively managing these differences are critical to working, communicating and transferring knowledge in multicultural and international business environments. The rationale of this course is to provide conceptual and theoretical framework for developing and understanding of the ways in which cultures differ. To develop understanding how cultural differences impact on organisations and how they constrain communication and knowledge transfer. The course also considers strategies for managing and valuing the diversity within organisations.
This subject sets the goal to provide Masters-level students with an international view of tourism by examining a diverse range of tourism systems, varying in the nature of resources available, geography, stages of economic development, and development politics. Special emphasis will be placed on travel research through developing a new tourism strategy and marketing plan.
Students will be required to examine prospective consumers, competitors, products and services, market structure, economic trends, technological forces, government regulations, demographic trends, ecology, global forces, and other factors that make up the travel environment.
The Tourism Industry is global and growing. It is now one of the world's largest industries and includes transportation, accommodations, food service, shopping, travel arrangements, and activities for tourists (such as history, culture, adventure, sports, recreation, entertainment etc.). The businesses that provide these services require knowledge and imaginative managers. Meeting Tourism Industry's growth with well-planned, environmentally sound development is a challenge for planning all over the world. The goal of this subject is to raise issues, provide framework, and generate Master' students' thoughtful consideration of the issues and challenges facing this complex field as it operates in an increasingly technological and global age.
The aim of the subject is to provide students with various lenses of understanding that will enable them to analyse better the concepts that they have studied at ICMS and that they are supposed to apply as managers. This will be achieved through:
• An overview of the origin of the main management and organisation theories;
• A critical discussion of the idea that management is or should be a science;
• A focus on psychology, as this discipline is having an ever-increasing influence in management theory and practice, be it through the fields of Organisational Behaviour, Human Resources Management or Marketing;
• A critical analysis of management language;
• An analysis of the role of power, authority and freedom in organisations.
Organisations have refined the ability to survive and grow through division of labour, hiring of individuals, quality measurement and more generally coordination of a multiplicity of efforts towards a common outcome. The concepts underpinning these processes have not appeared all formed; they rest on psychological, epistemological and moral assumptions that have informed their theoretical and practical developments. A study of these foundational assumptions leads to insights into the significance and relevance of the concepts and practices that managers are supposed to apply and which form, for better or worse, their daily reality.
This subject is for students committed to developing themselves as leaders. It aims to deepen students' understanding with respect to how to:
• Develop a better understanding of oneself, others, teams and leading in organisations;
• Manage relationships at work and appreciate individual differences particularly stemming from ethics, values, goals and trust;
• Gain insights into interpersonal relationships and sources of diversity;
• Manage oneself towards authentic leadership by becoming more attuned to the dynamics of decision-making, authenticity, freedom, commitment and responsibility;
• Better understand how to solve problems by clarifying issues and roadblocks;
• Overcome conflict through building group commitment, persuading and negotiating;
• Gain clarity about leadership principles;
• Understand how to lead individuals and teams including mentoring and coaching.
This subject is based on the premise that broadening and refining one's leadership skills can enhance personal career success and organisational effectiveness. The subject begins with you as a leader, your current leadership style and its effectiveness. This helps you reflect on your leadership style and to motivate you to look for ways to develop personally. The subject then concentrates on the study of leadership emphasizing the latest thinking and practice in the area including ethics, teamwork, influencing, diversity and strategic leadership.
The objective of this subject is to help Master's students understand how service performance can be improved through quality delivery, associated management techniques, and operational analysis. Service operations management is assigned with the task of delivering service to the customers or users of the service. It involves understanding the needs of customers, managing the processes that deliver the services, ensuring that objectives are met, while also paying attention to the continual improvement of services. The forces of globalisation are making business operations increasingly international and operations managers have to learn how to adapt to the requirements of managing across the borders, time zones, cultures and languages. The detailed coverage of service operations placed in the international context will develop a framework that would help Masters-level students understand, assess and improve the performance of global service operations.
This subject focuses on the service sector that encompasses various organisations, including public sector, transport services, professional services, retailers, tourism and hospitality. Examples and illustrations from various organisations and different countries will help reflect the infinite diversity of service organisations and their respective operation styles.